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Lifetime ALL Component Rebounder Warranty
30-Day Money-Back Guarantee on all ReboundAIR™ models
Because of our confidence in the quality of our product, our rebounders come with an unrivaled lifetime warranty as well as a 30-day money-back guarantee. With thousands of satisfied, impressed customers already, we hope you too will put the ReboundAIR™ to good use for many years to come. We want you to be “our client for life!”
Our promise to you: Our rigorous requirements for material quality and workmanship assure that the ReboundAIR™ is the best in design, performance, and durability. Consequently, each ReboundAIR™ comes with a lifetime warranty as expressed below
(commercial uses excluded -- click here for club and commercial use warranty):
All-Component Lifetime Warranty: The entire rebounder is covered under our workmanship and material quality plan, included with each rebounder purchase. We insist that the frame, spring bolts, legs, leg studs, hinges, mat, springs and spring cover be free from defects in workmanship and materials for as long as you own your ReboundAIR™. This warranty is effective for units sold after September 25th, 2002.
Free Wear and Tear Replacements: Regular, high-intensity use of your rebounder may result in the need for eventual replacement of such components as springs or the mat. This “reasonable wear” is not considered a defect in workmanship or materials, but for such cases, we are happy to replace up to a full set of springs (36) and one (1) mat for FREE during the long life of your rebounder.
This warranty is valid as long as the user’s weight is not in excess of 300 pounds (400 pounds for the Quarter-Fold model, The Ultimate Rebound™) and providing the unit is used in its intended manner. Also, this warranty is valid for the original purchaser only. AIR, Inc. will not recognize any and all other guarantees or warranties, expressed, implied, written or otherwise stated.
Purchaser is responsible to cover all
shipping costs of any and all warranty work except that which is deemed by AIR, Inc. to be defective material or workmanship. AIR, Inc. reserves the right to either repair or replace the exercise device.
Although every attempt is made to embody the highest degree of protection in all equipment, we cannot guarantee freedom from injury. The user assumes all risk of injury resulting from use. All merchandise is sold based upon this condition.
Warranty claims require prepayment of shipping charges by purchaser. On all shipments outside the U.S. the purchaser and/or recipient is responsible for any and all taxes, duties, customs, fees, etc.
30-day money-back guarantee: If you are not completely satisfied, you may return your ReboundAIR™ within the first thirty days. All returns will be charged a 15% restocking fee. There are no returns after thirty days.
We hope you enjoy your new equipment as much as we do. If you are pleased with your new ReboundAIR™, share your discovery with your family and friends. If you are ever displeased with our products or services, please inform us and we will work to remedy the concern immediately.
"Rebound to better health!" -Al Carter and the Research and Development team, AIR, Inc.
Feel free to e-mail us your thoughts:
Al Carter, Founder, Olympic Qualifier, Developer
alcarter@healthbounce.com
Research and Development
research@healthbounce.com
Quality Assurance and Warranty Claims
quality@healthbounce.com
Lifetime Warranty News:
How is the ReboundAIR™ line of rebounders holding up? Longevity studies, customer satisfaction rates, and related progress reports, published in our December '03 newsletter:
Scroll down (shown after Q&A) for the Lifetime Warranty and Free Wear and Tear Replacement Progress Report
| Q: |
"Dear ReboundAIR™... Why and how in your right minds can you possibly offer the All-Component Lifetime Warranty?" |
| A: |
I'll answer this based on 24 years of rebounder equipment observations and improvements. Allow me to let you in on a little philosophy we have here, inspired by our chief, Al Carter:
"The body gets stronger at the bottom of the bounce." The amazing body machine is momentarily under an increased G-Force and responds to this increased demand by adapting at the cellular level. As health professionals, we refer to this phenomenon, in general, as "conditioned strength improvement."
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As it is with our bodies so it is with our minds. When things are the toughest, we learn the most, grow, improve and get stronger.
As it is with our bodies and minds so it is with the development of our equipment. At the bottom of the bounce, when resistance is greatest, the ReboundAIR™ is tested for integrity and strength. If it has a weakness, this is where we will find it.
Among the list of patent designs and trade secrets, we have a couple additional "tools" we keep in the back: Two professional trampolinists on the product development team. One, in particular, has... shall we say, a 'gift' for systematically destroying other rebounder brands in under 12 minutes... using only the impact of his feet. (Testing hint: work boots, heal into belly of springs and on the circumference of the mat surface with an unnatural 3 to 6 G-Force!) If you can imagine, this is quite the spectacle to watch. “Keep your goggles on, watch for flying springs.” And, if you can imagine, we are the first to know of design and material weaknesses within the industry.
With this information, we have improved the materials, the design and the manufacturing technology used to produce our equipment to the point of virtual indestructibility.
Today, we confidently sell the "best built, most innovative rebounder on the planet" and back it up with an ALL Component Lifetime Warranty. That’s because the ReboundAIR™ passes all equipment gorilla tests.
ReboundAIR™ provides the test subject, or "gorilla", as we fondly refer to him, a good workout... every time... especially when it counts... at the bottom of the bounce. (Poor monkey, looking for a good cave-in? Well, he'll have to find it in another brand :)
Shown below is the latest Lifetime Warranty Progress Report, comprising all equipment purchased between January 2002 through October 15th, 2003.
The results, by the numbers*, describing all three models, the Standard, Half Fold and Quarter Fold, within the ReboundAIR™ line, are:
• % of ReboundAIR™ Springs, happily, consistently doing their job: 99.03
• % of ReboundAIR™ Springs, happily, quickly replaced under warranty per year: 00.97 (a hair less than 1% per year)
• % of ReboundAIR™ Mats (including the spring-to-mat connections around mats), happily, consistently doing their job, total: 96.1
• % of ReboundAIR™ Mats (including the spring-to-mat connections around mats), happily, quickly replaced under warranty, total: 2.9.
• % of ReboundAIR™> Frames, happily, consistently doing their job, total: 100
• % of ReboundAIR™ Hinges, happily, safely doing their job, total: 100
Oh, and I do recall one (1) malformed spring bolt (clevis pin)... once. What is that? 99.9999% success rate?
"If you manufactured exercise equipment with this track record, would you offer an ALL Component Lifetime Warranty? We know you would... and with confidence!" - Darren Carter
Guaranteed uncooked statistics provided by Dan Hansen, Accountant, Inventory Manager, AIR, Inc. (801) 426-4509, ext. 11.
Toll free: 1-888-464-JUMP
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